The ability to communicate effectively is critical to success in the workplace. At work, the people we communicate with may include managers, colleagues, subordinates, customers, suppliers, and the general public, to name a few. In addition, effective communication improves job performance and enhances our day-to-day contact with others.
In this course, you will focus on three components of effective communication: listening well, expressing ourselves through talking, and being assertive.
When you have completed this course, you will be able to:
- Identify strategies for becoming a good listener
- List characteristics of successful talkers
- Define assertiveness
- Discuss the benefits of being assertive